Tailor-Made Courses

Besides the TTC and City & Guilds qualifications, we are able to offer the following range of courses aimed at corporate clients. These are aimed at companies wishing to increase the productivity from their staff. These are tailor-made to suit individual companies' own requirements.

Examples include:

• Maximising counter sales

  aimed at the relatively inexperienced staff - to increase customer care and sales techniques

• managing the agency and staff

  not an easy job, made more difficult when staff are promoted - sound management techniques explained

• telephone sales

  we have seen a huge increase in telephone sales and call centres over the past few years - this is an art form that needs to be taught to maximise sales.

• homeworking

  not an easy transition for many - self control, discipline and good telephone techniques are the basic essentials here

In addition to the above, we can offer technical advice on marketing, customer care including 'mystery client' reports, buying or selling a travel business, travel writing and journalism.

Costs for all courses are fully negotiable.