Customer Services Online Training (approved by CPD)
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. But how is this done? How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?
This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
What is the course and what does it include?
The course is a CPD approved online video based training course with 9 modules:
Each module is explained clearly in plain English through video, and has a short test at the end of each module with a 70% pass rate. The course takes on average 70 minutes.
Course approved by:
WHY ONLINE TRAINING FROM ABTAC?
✓ Try before you buy- trial a module for free
✓ Learn whenever you or your employees want 24/7
✓ Validation on each module to ensure understanding
✓ Video based with a combination of a presenter, animations, and quiz style questions
✓ Business accounts available, allowing multi-by discounts and dashboards to track users
What are the Recommended System Requirements?
- Operating System: Windows XP/7/8, Mac OSX (10.6)
- Browser: Chrome 20+, Firefox 28+, Internet Explorer 9, Safari for Mac 5+
- Video: Up to date video drivers
- Memory: 1Gb+ RAM
- Additional Software: Flash Player 10+
- Download Speed: Broadband (3Mb+)
What is the average course duration?
The course takes on average 75 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).
WHAT IS THE COST?
The Customer Services online training course (approved by the CPD) costs £35 per individual candidate.