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Customer Services Online Training (approved by CPD)

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. But how is this done? How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?

​This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.

What is the course and what does it include?
The course is a CPD approved online video based training course with 9 modules:
✓ About the Course
✓ What is Customer Service?
✓ The Goals of Great Customer Service
✓ Discovering and Understanding Customer Needs
✓ Delivering Maximum Levels of Customer Service
✓ Making Customers Feel Great From the Start
✓ Communication Skills
✓ Non-verbal Communication and Body Language
✓ Dealing with Customer Complaints

Each module is explained clearly in plain English through video, and has a short test at the end of each module with a 70% pass rate. The course takes on average 70 minutes.
Course key facts

£24 per individual candidate


75 minutes average duration 

Approved by CPD 
buy now

Course approved by:

Customer Services Online Training (approved by CPD). CPD logo.
​WHY ONLINE TRAINING FROM ABTAC?
✓ Try before you buy- trial a module for free
✓ Learn whenever you or your employees want 24/7
✓ Validation on each module to ensure understanding
✓ Video based with a combination of a presenter, animations, and quiz style questions
✓ Business accounts available, allowing multi-by discounts and dashboards to track users
Customer Services Online Training (approved by CPD). ABTAC logo.
BENEFIT
INDIVIDUAL COURSE
BUSINESS ACCOUNT
Candidates
1+
2+
Cost
£24
Bulk discounts available
Set up
Instant
Contact us
Business Dashboard
No
Yes
Allocate individual colleagues
No
Yes
Next step
Buy now
Set up
What are the Recommended System Requirements? 
  • Operating System: Windows XP/7/8, Mac OSX (10.6) 
  • Browser: Chrome 20+, Firefox 28+, Internet Explorer 9, Safari for Mac 5+ 
  • Video: Up to date video drivers 
  • Memory: 1Gb+ RAM 
  • Additional Software: Flash Player 10+ 
  • Download Speed: Broadband (3Mb+)
What is the average course duration?
The course takes on average 75 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).
WHAT IS THE COST?
The Customer Services online training course (approved by the CPD) costs £24 per individual candidate.
Services we offer:
Abrasive safety training
Abrasive wheel training
Abrasive safety train the trainer
Bespoke courses
Grinding wheel safety training
In-house courses
Face fit tester training (QLT-Qualitative)
Manual handling awareness training
Manual handling train the trainer
​Virtual training


Open courses
Private courses





Abrasive application support
Abrasive safety posters
Face fit testing (QLT qualitative testing)
FEPA safety codes (books)
HAVS (Hand Arm Vibration Syndrome) consultancy
Power tool repairs
Safety guide books
Safety DVDs
White label training courses
Contact us now for more information:
[email protected]
0773 622 7088

ABTAC Limited
Franklin Way
Whetstone
Leicester
LE8 6QY

Registered in England: No.08463323

VAT number: 135431633

Privacy policy
Training terms and conditions
Complaints
  • Home
  • Virtual training
    • Abrasive Safety
    • Asbestos Awareness
    • CAT and Genny
    • Face fit tester
    • HAVS Awareness
    • Manual Handling
    • PPE awareness
    • Working at Height
    • Workshop safety
  • Courses
    • Abrasive safety training
    • Abrasive safety train the trainer
    • Asbestos awarenes course
    • Cat & Genny training course
    • Face fit tester training (QLT Qualitative testing)
    • HAVS Awareness course
    • Manual handling awareness training
    • Manual handling train the trainer
    • PPE Awareness Course
    • Workshop safety trainer led course
    • Work at Height Awareness Trainer Led Course
    • Work at Height Awareness and Ladder Safety & Inspection Combined Trainer Led Course
    • Working at Height Train the Trainer
  • Online training
    • Our courses
    • Free trial
    • For business customers >
      • Set up business account
      • Business log-in
    • For candidates >
      • Candidate log-in
    • Purchase course licenses
  • Consultancy
    • Face fit testing (QLT Qualitative testing)
    • HAVS assessment and consultancy
  • Store
    • Virutal training courses
    • Safety posters
    • FEPA safety codes (books)
    • PPE and safety equipment
    • Safety guide books
    • Training Videos (DVD or USB)
  • Contact us / Info
    • News
    • ABTAC privacy policy
    • Store policys
    • ABTAC training terms and conditions
    • Complaints Form and Procedure
    • Training course booking form